Returns and Exchanges FAQ - Elegancia Perfumes

At Elegancia Perfumes (www.eleganciaperfumes.com), we strive to ensure every customer receives high-quality, long-lasting fragrances in perfect condition. In the rare case of issues with your order, our returns and exchanges policy is designed to make the process simple and hassle-free. Below are answers to common questions about damaged, defective, or incorrect perfume orders.

What Should I Do If I Receive a Damaged, Defective, or Incorrect Perfume Product?

If your order arrives damaged, defective, or with the wrong item, please reach out to our customer support team within 24 hours of delivery. To process your claim efficiently:

• Provide clear photos of the product and original packaging.
• Include an unboxing video for verification.

Email us at elegancia.egstore@gmail.com with your order details. Our team will review your case and resolve it promptly, which may include a replacement, refund, or other suitable solution.

Is an Unboxing Video Required for Returns or Claims on Perfumes?

Yes, submitting an unboxing video is mandatory for all claims involving missing items, leakage, breakage, damaged goods, or incorrect products. The video should clearly show the product being unpacked from its original sealed packaging. This helps us verify the condition upon arrival and process your return or exchange quickly.

What If My Perfume Package Appears Tampered With or Damaged on Delivery?

For your safety and to protect your order, do not accept the package if it shows signs of tampering, visible damage, or compromise. Refuse delivery from the courier partner and notify them of the issue immediately. Then, contact our support team right away at elegancia.egstore@gmail.com so we can arrange a replacement or refund.

Do You Conduct Quality Checks Before Shipping Perfumes?

Absolutely—every product at Elegancia Perfumes undergoes rigorous quality control checks before dispatch to ensure it meets our high standards for fragrance strength, packaging integrity, and overall excellence. Despite these measures, transit issues can occasionally occur, and we're committed to assisting you fully if a problem arises.

For any other questions about returns, exchanges, refunds, or our perfume shipping policy, feel free to contact us. We value your satisfaction and are here to help!

Last updated: December 2025