Refund policy
Refund and Return Policy - Elegancia Perfumes
Last Updated: December 2025
At Elegancia Perfumes eleganciaperfumes.com, we are committed to your complete satisfaction with our premium, long-lasting fragrances. Due to the personal and hygienic nature of perfumes, we have a strict policy to ensure quality and safety for all customers.
Are Products Eligible for Return or Exchange?
No, our perfume products are not eligible for return or exchange under normal circumstances. This policy applies to all orders, including changes of mind, preference for a different scent, or any non-defect-related reasons.
We appreciate your understanding, as opened or used perfumes cannot be resold.
What If I Receive a Damaged, Defective, or Incorrect Product?
In the rare event that your order arrives damaged, defective, or with the wrong item, we will gladly assist you. To qualify for a resolution (such as replacement or refund):
- Contact our customer support team within 24 hours of delivery.
- Provide clear photos of the product and original packaging.
- Submit an unboxing video showing the item in its sealed condition upon arrival.
Email us at elegancia.egstore@gmail.com with your order number and supporting evidence. Our team will review your claim promptly and work towards a suitable solution, which may include a replacement or refund.
Refunds for Failed or Cancelled Transactions
If an online payment fails or is cancelled, any deducted amount will be automatically refunded to your original payment method within 7 working days. No action is required on your part for these automatic refunds.
For any questions about our refund policy, returns for damaged perfumes, or order issues, please reach out to our support team. We're here to ensure you have the best experience with Elegancia Perfumes!
